You may wonder,
"How did I lose that client?"
Learn 5 mistakes NOT to make
System4IPS April News & Tips will keep your cleaning business strong.
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April 2021
News & Tips
for Our Affiliates
Thank you for being our front-line heroes!
We care. We see you. We understand the impact you have.
To support our cleaners, we share news & resources to keep you "in the know".
Do NOT Let This Happen To You
5 Ways To LOSE An Account
Failure to secure the building
When a customer hands you the key to their business, it is the same as handing you the key to their home. They entrust that you will set the alarm and lock the door as if it was your own personal residence. Failure to do so can result in a termination. Please remember to keep the keys in your pocket at all times. This will also prevent you from locking yourself out of the account.
Failure to show up on a scheduled service day
If for any reason, you are unable to service an account on a scheduled day, you must notify the customer of the situation and make other arrangements. If you have an emergency situation after business hours, you need to notify the customer as soon as possible
on the next business day
Failure to notify the customer if something gets broken while providing the cleaning service
Most customers are very understanding if something is accidentally broken or damaged. Failure to let the customer know
can result in a termination.
Failure to notify the customer of a crew change
Customers want to know who is inside their business after hours. They do not want their key passed from one crew to the next. If you make a crew change, let the customer know about this.
Failure to prevent loss of a key to the account
If you lose a key, notify the customer immediately. Hopefully, the customer will replace it without calling a locksmith to change the locks. If they call a locksmith, you are responsible for the expense.
The System4 IPS Loyalty Program
Send a Text
Suggest a new recurring service client to System4IPS via text. Send customer/company name and reason why they may need new cleaning team.
New Account
If System4IPS Sales Rep wins the account you texted, you will win the new account & a bonus gift.
Bonus $100 Gift
As our "thank you" System4IPS will send you a $100 gas rewards card as a bonus gift for the new recurring customer referral.
Need to buy supplies?
Enroll in Direct Deposit?
Apply to become an affiliate?
Leading Affiliate shares their SMART HABITS
Have a backup plan if you are sick or going on vacation
Access issues? Contact your Operations Rep ASAP if you are unable to access an account due to key or alarm issue.
Know paper product supply levels. Let the customer know when things are running low.
Check your monthly statement as soon as you receive it. If there are questions or issues, contact the office ASAP.
See something, say something.
If you notice anything out of the ordinary when servicing the account, contact the Operations Rep.
Mistakes happen. Call office immediately to report if you damage or break customer property.
Before changing service day, notify customer in advance.
Be aware of Holiday Schedule. Don't assume an account is open/closed without confirming.
Remember to label your equipment & supplies. If there's a change-out or client termination, your belongings are clearly marked. Misunderstandings are avoided.
About System4 IPS
We’ve spent 15 years in the commercial cleaning business. And in that time, we’ve learned a lot about how to meet customers’ expectations and ensure a lasting relationship based on quality work.
We launched System4 IPS in 2005 to focus on providing the best solution for local and national businesses in Rhode Island, Connecticut, and Massachusetts.
Our team focuses on providing long-lasting, cleaner-than-clean, and safe environments at facilities, work, and other spaces in these changing times.
