What happens if there is a
billing discrepancy?
We can assist you!
Is growing your cleaning business a priority in 2022? Trust System4 IPS as your partner. Stay informed. Join our Approved Affiliate mailing list.
Are your accounts stressing you out? Struggling with client communications? Wanting more accounts to serve? We are here to help. Complete this short form to join our
FREE "Approved Affiliate Mailing List" or ask a question. Our team will respond immediately.
JULY 2022
Thank you for being our front-line heroes!
We care. We see you. We understand the impact you have.
To support our cleaners, we share news & resources to keep you "in the know".
Did you know you have direct access to our Operations Software System - SERVICE SYNC?
- In ServiceSync, you can find the latest statement and billing information related to your account.
- We have provided you with your own private login credentials.
- If you have lost or misplaced your login credentials, please contact Rachelle.Dunning@system4ips.com
- ServiceSync is available to you 24 x 7
What happens if you find a billing discrepancy?
- Speak to your account manager first. They will appreciate it if you bring this to their attention. Your account manager will investigate the issue and determine the best course of action.
- When you talk with your account manager, have your details ready, including the dates and times of service.
- Collections are handled by a dedicated team at System4. Our goal is to keep all our customers' invoices paid on time. However, sometimes customers are late in making payments.
How can we help you?
- Account managers are assigned by territory. Upon becoming an approved System4 IPS Affiliate subcontractor, you will meet with your account manager for an onboarding meeting.
- Additionally, our Office Manager, Rachelle Dunning, is available to assist with onboarding and billing questions you may have.
- Email: Rachelle.Dunning@system4ips.com
- Phone: (401)615-7043
Ready to improve your skills & knowledge?
The System4 IPS Loyalty Program
Send a Text
Suggest a new recurring service client to System4IPS via text. Send customer/company name and reason why they may need new cleaning team.
New Account
If System4IPS Sales Rep wins the account you texted, you will win the new account & a bonus gift.
Bonus $100 Gift
As our "thank you" System4IPS will send you a $100 gas rewards card as a bonus gift for the new recurring customer referral.
Need to buy supplies?
Enroll in Direct Deposit?
Apply to become an affiliate?
Leading Affiliate shares their SMART HABITS
Have a backup plan if you are sick or going on vacation
Access issues? Contact your Operations Rep ASAP if you are unable to access an account due to key or alarm issue.
Know paper product supply levels. Let the customer know when things are running low.
Check your monthly statement as soon as you receive it. If there are questions or issues, contact the office ASAP.
See something, say something.
If you notice anything out of the ordinary when servicing the account, contact the Operations Rep.
Mistakes happen. Call office immediately to report if you damage or break customer property.
Before changing service day, notify customer in advance.
Be aware of Holiday Schedule. Don't assume an account is open/closed without confirming.
Remember to label your equipment & supplies. If there's a change-out or client termination, your belongings are clearly marked. Misunderstandings are avoided.
About System4 IPS
We’ve spent 17 years in the commercial cleaning business. And in that time, we’ve learned a lot about how to meet customers’ expectations and ensure a lasting relationship based on quality work.
We launched System4 IPS in 2005 to focus on providing the best solution for local and national businesses in Rhode Island, Connecticut, and Massachusetts.
Our team focuses on providing long-lasting, cleaner-than-clean, and safe environments at facilities, work, and other spaces in these changing times.
