What is YOUR role in our relationship,

and what is OURS?


As our trusted subcontractor, find out what System4 IPS expects of you.

MY ROLE AS A SUBCONTRACTOR

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SEPTEMBER 2024 


Thank you for being our front-line heroes!


We care. We see you. We understand the impact you have.

To support our cleaners, we share news & resources to keep you "in the know".

COMMUNICATION IS THE KEY TO PARTNERSHIP SUCCESS.

  • Our best subcontractors quickly inform their System4 IPS Operations Manager when ANY substantial change is made to an existing account.
  • A problem occurs if we learn of significant updates to the account from your client BEFORE YOU INFORM US.
  • Do not let this happen. Call us first.
phone call smiling

WHAT ARE SUBCONTRACTORS' RESPONSIBILITIES AND ROLES?

Some top responsibilities include:


  • Managing and supervising your team of employees
  • Ensuring quality work 
  • Maintaining safety while on the job
  • Learn more click here.
handshake subcontractor responsibilities and roles

YOUR ULTIMATE GOALS

As a subcontractor, your ultimate goals are to:

  • Avoid losing clients
  • Gain additional accounts often
  • Increase TRUST
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The System4 IPS Loyalty Program

WE LAUNCHED A NEW CAMPAIGN TO HELP GROW OUR BUSINESS AND YOURS!


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Leading Affiliate shares their SMART HABITS

Have a backup plan if you are sick or going on vacation

Access issues? Contact your Operations Rep ASAP if you are unable to access an account due to key or alarm issue.

Know paper product supply levels. Let the customer know when things are running low.

Check your monthly statement as soon as you receive it. If there are questions or issues, contact the office ASAP.

See something, say something.

If you notice anything out of the ordinary when servicing the account, contact the Operations Rep.

Mistakes happen. Call office immediately to report if you damage or break customer property.

Before changing service day, notify customer in advance.

Be aware of Holiday Schedule. Don't assume an account is open/closed without confirming.

Remember to label your equipment & supplies. If there's a change-out or client termination, your belongings are clearly marked. Misunderstandings are avoided.

Infection Prevention Specialists in Newport Rhode Island with the Newport RI Police Department

About System4 IPS

We’ve spent 19 years in the commercial cleaning business. And in that time, we’ve learned a lot about how to meet customers’ expectations and ensure a lasting relationship based on quality work.


We launched System4 IPS in 2005 to focus on providing the best solution for local and national businesses in Rhode Island, Connecticut, and Massachusetts.


Our team focuses on providing long-lasting, cleaner-than-clean, and safe environments at facilities, work, and other spaces in these changing times.

Learn more about us

Frequently Asked Questions

  • Which regions does System4 IPS serve?

    We provide cleaning services all across New England.

    • Rhode Island: Warwick, Providence, Cranston, Pawtucket, Woonsocket, Newport, Central Falls, Naragansett, Westerly, and all surrounding areas.
    • Massachusetts: Springfield, Worcester, Leominster, Attleboro, North Attleboro, Fall River, Seekonk, Swansea, Raynham, and all surrounding areas. 
    • Connecticut: Fairfield, Danbury, Stamford, New Haven, Hartford, New London, Norwich, Plainfield, Putnam, Fairfield County, New Haven County, New London County, Middlesex County, and all surrounding areas.
  • What kinds of facilities does System4 IPS clean?

    Apartment Complexes

    Car Dealerships

    Banks and Credit Unions

    Bars and Taverns

    Bowling Alleys

    Car Rental Locations

    Conference Centers

    Churches

    Country Clubs

    Daycares

    Dialysis Centers

    Financial Institutions

    Gyms & Fitness Centers

    Medical Facilities & Labs

    Hospitals

    Hotels

    Movie Theaters

    Municipal Buildings

    General Office Buildings

    Office – Multi-Tenant

    Post-Construction Sites

    Restaurants

    Retail

    Salons/Spas

    Schools

    Urgent Care Centers

  • Why choose System4 IPS?

    We offer our valued clients several advantages: highly trained technicians, hand-selected for your unique need and schedule; a dedicated account manager; no long-term contracts, competitive pricing; and white-glove customer service with fast response from real people. 

  • What other services does System4 offer?

    Additional services include deep cleaning, disinfection, antimicrobial coatings, as well as special services for floors, carpets and windows—strip & wax, scrub & recoat, carpet cleaning, and more. We also do apartment turns and pre/post-construction cleaning.

  • Why is commercial cleaning important?

    Facilities are in need of quality cleaning services. Commercial cleaning services make it easier for your employees to perform their core duties. A clean facility welcomes customers and staff, and creates a good impression, helping all visitors feel safe when they're in the building.

READ MORE FREQUENTLY ASKED QUESTIONS