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Why Mobile Phone Etiquette Matters for YOUR CLEANING BUSINESS
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APRIL 2024
Thank you for being our front-line heroes!
We care. We see you. We understand the impact you have.
To support our cleaners, we share news & resources to keep you "in the know".
Cameras are everywhere. Customers monitor security footage. If your cleaners spend excess time on their phones under security cameras, your accounts are likely dissatisfied. Customers see such mobile phone behavior as a lack of professionalism and dedication to their job. This behavior can leave a negative impression, impact customer satisfaction and harm your cleaning service's reputation. In their minds, clients wonder if their account isn't being taken seriously. As a result, you may lose the account. Be careful not to let this happen. Discuss mobile phone etiquette with your employees.
WHAT TO DO WHEN EMPLOYEES ARE ALWAYS ON THEIR PHONES
Cell phones can cause distraction and safety issues. Learn how many hours are being wasted while employees are at your accounts. Click below to learn more.
TALKING WHILE CLEANING.
IS IT COOL?
How does it feel when a cashier is on their phone and not paying attention to you? Your accounts feel the same way about your employees who are cleaning their workplaces with one hand attached to their phone for hours. Security cameras are everywhere. We hear the complaints. Experts give you advice - click below.
WHAT DO OTHER CLEANING BUSINESS OWNERS SAY?
You are not alone. Read what other cleaning business owners say about the question of cell phone usage on the job. Decide what your cell phone policy should be. Click below for more helpful tips.
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Leading Affiliate shares their SMART HABITS
Have a backup plan if you are sick or going on vacation
Access issues? Contact your Operations Rep ASAP if you are unable to access an account due to key or alarm issue.
Know paper product supply levels. Let the customer know when things are running low.
Check your monthly statement as soon as you receive it. If there are questions or issues, contact the office ASAP.
See something, say something.
If you notice anything out of the ordinary when servicing the account, contact the Operations Rep.
Mistakes happen. Call office immediately to report if you damage or break customer property.
Before changing service day, notify customer in advance.
Be aware of Holiday Schedule. Don't assume an account is open/closed without confirming.
Remember to label your equipment & supplies. If there's a change-out or client termination, your belongings are clearly marked. Misunderstandings are avoided.
About System4 IPS
We’ve spent 17 years in the commercial cleaning business. And in that time, we’ve learned a lot about how to meet customers’ expectations and ensure a lasting relationship based on quality work.
We launched System4 IPS in 2005 to focus on providing the best solution for local and national businesses in Rhode Island, Connecticut, and Massachusetts.
Our team focuses on providing long-lasting, cleaner-than-clean, and safe environments at facilities, work, and other spaces in these changing times.
