THE PROPER WAY TO DISCONTINUE SERVICING AN ACCOUNT
Partnering with S4IPS:
What you need to know
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OCTOBER 2023
Thank you for being our front-line heroes!
We care. We see you. We understand the impact you have.
To support our cleaners, we share news & resources to keep you "in the know".
Finding accounts is difficult. It is even harder to replace them.
In the end, keeping customers happy is what matters most. Customer expectations are high, and we understand that challenges exist. As expert matchmakers, we try to find the right cleaning service providers for our clients.
Di
Our goal is to send you as many new customers as possible!
We can better match you with more customers by gathering additional information about you!
- Tell us which days and times you are available!
- Let us know exactly which areas you service!
- Complete a fast and simple questionnaire
DO
NOT DO THIS WITH YOUR System4IPS ACCOUNTS
- Don't give notice at the last minute
- Don't walk away
- Don't be too demanding
- Don't act impulsively
- Don’t take complaints personally
DO THIS WITH YOUR System4IPS ACCOUNTS
- Provide 30 days' notice before discontinuing services
- Customers and cleaning providers have the same termination clause: 30 days notice is required
- S4IPS will seek a replacement immediately - possibly in less than 30 days
- Continue to service your account until your replacement is in place
- Maintain the same level of service until the end date
- Be patient, be fair
- Communicate with the Operations Manager before a situation becomes unstable
- Communicate your departure with your Operations Manager before discussing it with the customer
READY TO IMPROVE YOUR SKILLS & KNOWLEDGE
The System4 IPS Referral Program
WE LAUNCHED A NEW CAMPAIGN TO HELP GROW OUR BUSINESS AND YOURS!
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Enroll in Direct Deposit?
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Leading Affiliate shares their SMART HABITS
Have a backup plan if you are sick or going on vacation
Access issues? Contact your Operations Rep ASAP if you are unable to access an account due to key or alarm issue.
Know paper product supply levels. Let the customer know when things are running low.
Check your monthly statement as soon as you receive it. If there are questions or issues, contact the office ASAP.
See something, say something.
If you notice anything out of the ordinary when servicing the account, contact the Operations Rep.
Mistakes happen. Call office immediately to report if you damage or break customer property.
Before changing service day, notify customer in advance.
Be aware of Holiday Schedule. Don't assume an account is open/closed without confirming.
Remember to label your equipment & supplies. If there's a change-out or client termination, your belongings are clearly marked. Misunderstandings are avoided.
About System4 IPS
We’ve spent 18 years in the commercial cleaning business. And in that time, we’ve learned a lot about how to meet customers’ expectations and ensure a lasting relationship based on quality work.
We launched System4 IPS in 2005 to focus on providing the best solution for local and national businesses in Rhode Island, Connecticut, and Massachusetts.
Our team focuses on providing long-lasting, cleaner-than-clean, and safe environments at facilities, work, and other spaces in these changing times.
