Clients may cancel if you don't do this first....
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STEP 1: CALL US FIRST
STEP 2: CHECK YOUR INSURANCE
Thank you for being our front-line heroes!
Good communication = Happy clients = More work for everyone!
TALK TO US FIRST
WE ARE HERE TO HELP!
When you are working at a client's location and something goes wrong, we want to help you right away. Problems happen - that's normal in our business. The important thing is to contact us BEFORE the client calls us.
Remember: Call us FIRST when you notice any problem. This helps us keep our clients happy and protects your business too.
Why is this so important? When we know about problems early, we can help solve them quickly. This keeps clients happy and helps your business grow. When clients call us first with complaints, it makes everyone look bad.
WHAT KINDS OF PROBLEMS SHOULD YOU REPORT IMMEDIATELY?
- Equipment breaks or stops working
- Client asks for changes to the cleaning schedule
- You cannot access the building (key or alarm problems)
- Someone complains about your work
- You accidentally damage something
- You notice something unusual at the client's location
CHECK YOUR INSURANCE
KEEP YOUR BUSINESS PROTECTED
What happens if your insurance expires?
- You cannot work with us until you get new insurance
- You could lose money if someone gets hurt
- Clients may not want to work with you
You need two types of insurance:
- GENERAL LIABILITY INSURANCE
- WORKERS COMPENSATION INSURANCE
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Leading Affiliate shares their SMART HABITS
Have a backup plan if you are sick or going on vacation
Access issues? Contact your Operations Rep ASAP if you are unable to access an account due to key or alarm issue.
Know paper product supply levels. Let the customer know when things are running low.
Check your monthly statement as soon as you receive it. If there are questions or issues, contact the office ASAP.
See something, say something.
If you notice anything out of the ordinary when servicing the account, contact the Operations Rep.
Mistakes happen. Call office immediately to report if you damage or break customer property.
Before changing service day, notify customer in advance.
Be aware of Holiday Schedule. Don't assume an account is open/closed without confirming.
Remember to label your equipment & supplies. If there's a change-out or client termination, your belongings are clearly marked. Misunderstandings are avoided.
About System4 IPS
We’ve spent 19 years in the commercial cleaning business. And in that time, we’ve learned a lot about how to meet customers’ expectations and ensure a lasting relationship based on quality work.
We launched System4 IPS in 2005 to focus on providing the best solution for local and national businesses in Rhode Island, Connecticut, and Massachusetts.
Our team focuses on providing long-lasting, cleaner-than-clean, and safe environments at facilities, work, and other spaces in these changing times.
